Shipping and returns
The goods are shipped, if available; 'warehouse, on average within 4 working days from the product retrieval.
The times indicated from the date of the order confirmation sent by the Supplier to the Customer.
For products not in stock, the shipment will take place 'when they return available.
The consumer code will prolong this period up to a maximum of 30 days ORIGINALSICILY.EU, exceeded the 10 days, he will feel 'the canceled order and if prepaid provide' the total redemption amount.
Unless otherwise specified by our customer service delivery refers to the street level.
To ensure that our products reach their destination in the best conditions directly to your home, we only chose the new generation packaging made entirely of cardboard with high resistance.
They are specially designed packages to deliver the highest reliability and safety during the delicate phase of transport.
Any damage to the packaging and / or product or the mismatch in the number of packages or particulars, must be immediately notified,
affixing ACCEPTANCE WITH RESERVE AND GROUNDS OF RESERVE on the proof of delivery courier.
This allows you to protect themselves if they were to find any abnormality after opening the package.
Only in the latter case we must report the incident by email to INFO@ORIGINALSICILY.EU
In particularly serious cases the ORIGINALSICILY.EU may request the complete return of the product received in order to pursue remedies with the shipping company.
Once signed the document courier, the customer can not make any objection about the appearance of what was delivered.
Any problems concerning the physical, correspondence or completeness of the products received must be reported within 7 days from delivery, in the manner provided herein.
If you fail to collect within 5 working days of the material in storage at the warehouses of courier because of repeated inability to deliver to the address indicated by the Customer, the order is automatically canceled.
For all orders in Italy less than 30 Kg of SHIPMENT expenses to be added to the total cost of the items in the cart are set at € 9,00.
For all orders in Europe (excluding Italy) of less than 30 Kg of SHIPMENT expenses to be added to the total cost of the items in the cart are fixed at € 21,00.
The orders weighing less than 30 Kg are defined and treated as Standard Orders, those above 30 kg are defined and treated as Standard Orders Outside, therefore you will be contacted by our staff to determine the actual weight of the goods and their shipping costs.
RETURNS AND EXCHANGE OF GOODS
Excluding the case of defective goods or mismatch as described in the product sheet, THE CHANGE MADE OR GOODS,
It must be notified no later than 7 days from its receipt.
The fee for the replacement of goods is 12 EURO (VAT included) withdrawal and new shipping included, from prepay by bank transfer, Postepay, Paypal.
Are accepted only made for the goods intact, not used, do not wear it washed, with the original tag applied.
ORIGINALSICILY.EU reserves the right to verify the returned merchandise before attempting to change the same.
Returns will be made no later than 7 days from receipt of the goods subject to non-availability of stock, in that case will be promptly notified, and the customer can choose to receive a voucher equal to the amount spent, or the total refund It will be paid for through the means of payment listed above.